Mortgage Insider aims to maintain high editorial standards and to publish accurate, fair and responsible journalism.
If you believe we have made an error or fallen short of these standards, you can raise a complaint and we will review it promptly.
To lodge a complaint, contact us using the details on our Contact page and provide a clear explanation of the issue.
Please include a link to the article and outline what you believe is inaccurate, misleading or inappropriate. This helps us investigate the matter efficiently.
We will acknowledge your complaint within a reasonable timeframe and will review the material in question.
If an error is confirmed, we will correct it and consider whether an editor’s note or clarification is required. If we determine that no correction is needed, we will explain the reasons for our decision.
Complaints about opinion pieces or commentary will be assessed on the basis that these are expressions of perspective, but they must still be fair and based on accurate information.
We aim to resolve complaints in a timely manner. If an issue is complex or requires further verification, we will keep you informed of progress.
This complaints procedure may be updated from time to time to reflect industry expectations or editorial developments.